frequently asked questions.
How can I order ?
Ordering an avatar is done in three quick steps. First you select the style you want to be painted in from our gallery, then you fill out a quick form, and the last step is payment.
How do i get drawn ?
First the artist makes a rough sketch based on the photograph you sent us via email, then he cleans it up, it and finally adds the colors. Each of these steps is categorized as a different package and is priced proportionally.
How do I get my files ?
After you approve the avatar we made, you’ll be sent the files via e-mail.
What if I don’t like my new avatar ?
If you are not satisfied with the results, we offer you a 100% refund.
What are the terms and conditions ?
After we give you the source files you are free to use your avatar wherever you want.
Whats the size of the avatar I’m getting ?
The standard size is 2400x2400px, 300dpi RGB, unless you ask otherwise, in which case we can change that.
In what format will I get the avatar ?
You will get a .EPS .AI .PDF .SVG and .JPEG in a compressed zip file.
Will I be able to edit the image I get ?
That depends on the package you are choosing. You can edit the colors in the $39 (color) package, since are contained in different layers, while the simple version is an embed JPG file.
