frequently asked questions.
How can I order ?
Ordering an avatar is quick and easy. First you select the number of avatars you need, then upload your photo, fill out a small form with your information, select if you want any extras and click on the order button.
How do i get drawn ?
First the artist makes a rough sketch based on the photograph you sent us via email, then he cleans it up, it and finally adds the colors. Each of these steps is categorized as a different package and is priced proportionally.
How do I get my files ?
After you approve the avatar we made, you’ll be sent the files via e-mail.
What if I don’t like my new avatar ?
If you are not satisfied with the results, we offer you a 100% refund.
What are the terms and conditions ?
After we give you the source files you are free to use your avatar wherever you want.
Whats the size of the avatar I’m getting ?
The standard size is 2400x2400px, 300dpi RGB, unless you ask otherwise, in which case we can change that.
In what format will I get the avatar ?
You will get a .EPS .AI .PDF .SVG and .JPEG in a compressed zip file.
Will I be able to edit the image I get ?
You get the editable version of the avatar only if you buy the source files as well. The source files include a vector image, which can be edited with relative ease.
